Shipping & Delivery Policy

IkOnaj

Shipping Policy Overview

Free shipping is applicable only when explicitly mentioned as part of a promotional campaign or special offer. Any such offer will be clearly communicated on the website.

Order & Shipping Details

• A complete and accurate postal address, including PIN code, email ID, and contact number, is mandatory to ensure smooth delivery.
• Customers are requested to double-check their PIN code and contact details before placing an order, as incorrect information may cause delivery delays.

Dispatch Timelines

• In-stock products will be packed and dispatched from our warehouse within 3 working days of order confirmation.
• If any product in your order is temporarily out of stock, it will be freshly prepared and dispatched within 10 working days from the date of order placement.
• In such cases, we will keep you informed about the updated dispatch timeline.

Delivery Timelines

• Our courier partners deliver shipments Monday to Saturday, between 9:00 AM and 7:00 PM.
• Working days exclude Sundays and public holidays.
• Delivery timelines may be affected by factors beyond our control, including weather conditions, strikes, or logistical delays.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking details.
We request you to kindly wait for this confirmation before reaching out for tracking information.

Need Help?

For any shipping or delivery-related queries, please contact us at:
📧 info@ikonaj.com